This policy is only applicable to orders made through our website, or by redirection to our website from any other platform. Returns/exchanges for purchases made via other platforms must be done through their built-in functionality.

To start a return/exchange request for orders made through our website, the quickest and most efficient method is by messaging us via our WhatsApp business contact number (+447706412943). If you can not use WhatsApp, you may use our website contact form which can be found through the menu of our website.

Returns & exchanges must be carried out within 30 days of you placing your order. This means we must receive your return on or before the 30th day. Please specify the reason for the return/exchange and state your order number. It is the responsibility of the customer to check for a response from us on WhatsApp or emails/junk mail on how to return their items. 

We offer free returns on all items that meet the returns criteria however, you are to use your own return label from a courier of your choice. We recommend (although not a requirement) that you use a tracked service as you will be entirely responsible in the case that your items are lost in transit.

 

Items must be returned in their original condition with all labels attached and must be neatly packed. Items must not be worn except in the case for trying on the garment. Items must not be returned with the scent of perfume or any other scents. You must include the original order form or enclose your order number so we can link the return with your order. If we have no way to identify your return to your order, we can not issue you a refund. If the returned items arrive back to us damaged or with obvious signs of wear, a refund will not be issued. Please ensure you package the items in appropriate packaging to avoid damage via shipping.
 

A full refund will be issued for the returned items once we receive them, which typically takes 3 business days. Only the cost of the items will be refunded, so if you paid for shipping when you placed your order, this shipping fee will not be refunded.

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For exchanges, you may place a new order and return the original items and you will receive a refund within 3 business days once we receive them.

For orders outside of the UK, customers are fully liable to pay for customs and any other taxes or import fees that are imposed. It is the responsibility of the customer to check what the fees may be for their country before placing their order.